Client support

Payment and Billing


How much will therapy cost me?

Each professional team member has their own rates and many provide a sliding rate scale to make their service accessible.  Our current counselling and psychotherapy services range from $120.00 - $160.00 per session.   However, for those who are experiencing financial difficulty, we also provide Affordable Counselling with a suggested rate of $70 per session, but lower rates can be negotiated based on need.


Will anything be covered by my insurance?

Counselling and Psychotherapy

OHIP does not provide coverage for private therapy fees. Check with your insurance provider to see what coverage opportunities are available to you. For those with extended health care plan coverage, insurance receipts are available.  


What forms of payment do you take?

E-transfer, MasterCard or VISA

Payments can be made by e-transfer, MasterCard or Visa.  Your therapist will send you instructions about how to pay via email or secure credit card processing online. 


What's your cancellation policy?

48 hours notice please

48 hours notice is required to cancel or reschedule your appointment.  If the proper notice is not given or you do not attend your scheduled appointment, the full fee will be charged. We prefer that you please contact your therapist directly by email if you need to cancel/reschedule. Email addresses can be found on the Team page.


Looking for an answer you don't see here?

We welcome new questions and will get it on the list asap!